Effective Date: July 18, 2025
This User Agreement (hereinafter referred to as “this Agreement”) is entered into by and between the user (hereinafter referred to as “you”) and LAN‐BRIDGE COMMUNICATIONS PTE. LTD. (hereinafter “LAN‐BRIDGE,” “the Company,” “we,” or “Service Provider”). This Agreement is legally binding. Please carefully read the entire contents of this Agreement before you register, log in, or use any products and services provided by the Company (including but not limited to Chiao! (chiao.app) and its related upgrades, expansions, and mobile versions, collectively “the Product” or “the Services”), especially those clauses that exempt or limit liability, deal with dispute resolution, or concern your significant rights and interests.
If you are a minor, please read and comply with this Agreement under the supervision and consent of your legal guardian. This Agreement contains clauses limiting user rights and disclaimers; please pay special attention.
1.1 This Agreement: Refers to the text of this Agreement, the “User Privacy Policy,” and their related revised versions, all of which are inseparable parts of this Agreement.
1.2 The Company: Refers to LAN‐BRIDGE COMMUNICATIONS PTE. LTD.
1.3 Product/This Product/Services: Refers to the AI document translation platform operated by the Company, Chiao! (chiao.app), including its web version, mobile applications, and any current or future versions adapted to different devices, as well as all updates, upgrades, or patches.
1.4 User/You: Refers to any natural person who has registered, logged in, accessed, or used the Product or Services via legitimate channels provided by the Company.
1.5 Account: Refers to the unique identifier for logging into and managing the Product, obtained after the User has completed registration in accordance with this Agreement and applicable laws.
1.6 Membership Services: Refers to specific paid or subscription features provided by the Company to users of the Product, including but not limited to translation quotas, document management, history retention, and other special benefits.
1.7 User Content/Data: Refers to any and all data and content uploaded, generated, stored, or published by users when using the Product, including but not limited to documents, text, comments, personal information, history records, account data, etc.
1.8 Partners/Third Party Service Providers: Refers to external entities or individuals that cooperate with the Company to provide technology, payment, cloud storage, AI models, or other functional support for the Product.
1.9 Minors: Refers to any natural person under the age of 18 as defined by law.
2.1 Registration Requirements: Before using the Product and Services, you must use a valid email address or third-party account to complete the registration process, and agree to the User Agreement, User Privacy Policy, and any other agreements as guided by the platform. If you do not agree to the above, you may not use the Product or Services.
2.2 Information Requirements: Please ensure the authenticity, accuracy, and completeness of your registration information. If there is any change, you must update it in a timely manner. If false information is discovered, the Company reserves the right to freeze or cancel your account and pursue related responsibilities.
2.3 Account Security: You must properly keep your account and password confidential and assume full legal responsibility for all activities conducted under your account. Any consequences resulting from your negligence, sharing with others, or unauthorized use by others shall be your sole responsibility.
2.4 Account Actions: You may not transfer, lend, sell, share, or rent your account to others in any form. Losses and legal liability resulting from violation of this provision shall be borne by you.
2.5 Handling Abnormal or Illegal Activity: If your account is stolen, lost, or shows abnormal activity, you must notify the Company immediately for assistance; otherwise, you will bear the corresponding losses.
3.1 The Company reserves the right to revise, supplement, or change this Agreement at any time in accordance with laws, regulations, or business needs, and to announce those changes via the website, pop-up notifications, or in-site messages. The amended Agreement becomes effective upon publication. You should check the Agreement regularly for changes. Major changes will be announced prominently.
3.2 If you do not agree with the amendments, you have the right to stop using the Product and Services. Continued use after such changes indicates acceptance of all amended content.
3.3 The Company reserves the right to adjust, suspend, or terminate the Product or certain services at any time and will notify users in advance via appropriate public channels.
4.1 Content Ownership and Release Rules
1) You guarantee that you have legal rights or authorization for all content uploaded, published, or transmitted via the Product, and that such content does not violate any applicable laws, regulations, or this Agreement.
2) It is prohibited to upload, publish, or disseminate the following:
- Content in violation of national laws, administrative regulations, or policies;
- Information endangering national security, leaking state secrets, subverting state power, or harming national honor or interests;
- Spreading falsehoods, rumors, vulgar, obscene, pornographic, violent, gambling, drug-related, bloody, or criminal advocacy content;
- Content insulting, defaming, slandering others, or infringing upon intellectual property, privacy, portrait or reputation rights, or other lawful interests;
- Unauthorized commercial advertisements, harassment, over-marketing, or spam;
- Any other content prohibited by laws or administrative regulations.
4.2 Compliance and Risk Responsibility
1) You are obligated to comply with all applicable laws, regulations, this Agreement, and the Company’s content policies, and to protect the network environment and public interests.
2) You are responsible for all activities and content under your account, including any risks or consequences arising from the legality, accuracy, completeness, or applicability of such content.
3) You may not use AI technologies (such as Deep Learning, NLP, Virtual Reality, etc.) to create or disseminate false, misleading, or illegal content.
4.3 Violation Handling and Appeals
1) The Company reserves the right to unilaterally determine whether user behavior or shared content violates this Agreement and to take, without limitation, measures such as deletion, resetting, editing content, freezing accounts, limiting functionality, revoking membership rights, permanent banning, or reserving the right to pursue legal responsibility.
2) Treatment results may be disclosed publicly, and violating content will not be restored. The Company will not be liable for loss of account privileges due to violations.
3) The Company encourages users to report illegal or non-compliant content via its reporting system.
5.1 Membership Types and Benefits
- The Company provides users with various membership types (such as Basic, Pro, Team, etc.). The specific levels, benefits, and price details are as published on the “Membership/Subscription Purchase Page” and as indicated in actual orders. The Company reserves the right to adjust membership types as needed.
5.2 Activation and Duration of Services
- Membership services become effective upon your payment and system confirmation. The duration is per order selection.
- Membership rights will automatically terminate upon expiry if not renewed.
5.3 Auto-renewal and Payment
- If you choose auto-renewal, you agree that the Company has the right to deduct service fees from your bound account on a recurring basis according to the cycle on the relevant page.
- If membership fees or auto-renewal policies change, the Company will give notice in advance by suitable means. You may terminate auto-renewal at any time.
5.4 Membership Information and Security
- Membership is bound exclusively to your personal account and is non-transferable, non-saleable, non-loanable, and non-sharable. Any loss or risk from violating this rule is borne by you, and the Company may terminate services and pursue liability.
5.5 Refund Policy
- Once membership services or paid orders are activated, no refunds are given except where required by national laws, due to major service defects, or by special Company policy.
5.6 Special Offers and Promotions
- Certain promotions, discounts, or free experiences may have specific effective dates, usage conditions, or validity periods, as per the Company's announcements or each promotional description.
5.7 Prohibition of Illegally Obtained Membership Rights
- Use of technical means to bypass or crack product security and obtain membership rights or modify membership status is strictly forbidden; violators will be held accountable by the Company.
6.1 User Content Ownership
- Documents, pictures, text, etc. uploaded or published by users remain the property of the user or the original copyright holder, but should be properly authorized and should not infringe the rights of third parties.
6.2 Protection of Product Intellectual Property
- The Product, its software code, interfaces, trademarks, logos, algorithms, documentation, data, and related proprietary rights belong to the Company or their lawful holders. No person may copy, transmit, reverse engineer, crawl, crack, adapt, etc. unless expressly authorized.
6.3 Authorization for Public Content
- When you set your content to public, you agree to grant the Company, its affiliates, and other users a royalty-free, worldwide, perpetual license to display, store, use, disseminate, create derivative works, and show the public content in all current and future media until such content is unpublished or deleted by you.
6.4 Fair Use and Disclaimer
- Within the limits allowed by law, the Company may use your public content for reasonable purposes including product promotion or demonstration. For copyright issues or notifications, please submit complaints via “Contact Us”.
- Content obtained from other users is for personal and non-commercial use only. Any unauthorized copying, sale, or adaptation for commercial purposes is prohibited. Any disputes arising from intellectual property infringement shall be solely borne by the offender.
6.5 Company Self-Protection Authorization
- You expressly authorize the Company, for the sake of protecting its or its users’ lawful rights, to independently or through third-party agencies conduct rights protection measures, including monitoring, reporting, complaints, administrative or judicial actions.
7.1 Introduction and Ownership of Third Party Services
- Some features (such as AI models, payment, cloud storage, etc.) are provided in cooperation with third parties. You must comply with their respective service agreements. The Company cannot guarantee the availability, security, accuracy, or compliance of third-party services.
- Any disputes arising from your interaction with third-party services must be resolved between you and the third party, and are unrelated to the Company.
7.2 Service Changes, Interruptions, and Termination
- Due to the special nature of network and technology services, the Company may, for legal, technical, or business reasons, change, interrupt, or terminate some or all products and services at any time without liability in respect of free services.
- For temporary interruptions caused by device maintenance, upgrades, breakdowns, or force majeure, the Company bears no responsibility, but will provide advance notice where possible.
7.3 No Service Guarantees
- The Company makes no express or implied warranties regarding fitness for purpose, timeliness, security, absence of errors, or data retention. The Company does not accept responsibility for service interruption or data loss due to force majeure, hacking, viruses, communication failures, or policy restrictions.
- Any changes to features, removal, adjustment, data loss, or termination arising from product design, upgrades, or third-party changes are not eligible for compensation by the Company.
7.4 User Data Loss and Risk
- Users are responsible for backing up important data. The Company is not liable for data loss due to system failure, network errors, device damage, or user error.
7.5 Limitation of Liability
- The Company is not liable for any direct or indirect losses caused by force majeure, third party service failures, policy changes, or legal amendments.
- The Company reserves the right to refuse or suspend services to users suspected of violating laws or regulations, and to publicly disclose information regarding violators and infringing content.
Respecting and protecting your personal information is a fundamental duty of the Company. You must carefully read and agree to the "User Privacy Policy" when registering for or using the Product or Services. If you have any questions, please contact us at any time.
9.1 Users who are minors must use the Product and Services only with the consent, guidance, and supervision of their legal guardian, especially when providing information, making payments, using the Service, or sharing information.
9.2 Underage users and their guardians are jointly responsible for all account activities. Any legal consequences from non-compliant use, disclosure of personal information, or unauthorized payment shall be borne by the minor and/or their guardian.
9.3 If the Company has reason to believe that a minor has registered, used, or made payments without guardian consent, it has the right to restrict, freeze, or cancel the account and pursue liability.
9.4 Guardians are responsible for supervising the minor’s registration, information entry, and payment behavior.
10.1 Applicable Law
The conclusion, effectiveness, performance, interpretation, and resolution of disputes under this Agreement shall be governed by the laws of Singapore. Any disputes, claims, or requests arising in connection with this Agreement, the privacy policy, or services of the Company—regardless of their nature (including but not limited to legal, equitable, or statutory claims and any form of damage)—are subject to this clause. The dispute resolution mechanism applies to all relevant disputes arising before or after the signing of this Agreement, and remains effective even after service cessation, usage termination, or account cancellation.
10.2 Informal Communication and Resolution
We recommend and encourage you to first communicate with our customer support () for any questions or disputes, to attempt efficient and amicable resolution. When sending us a "Dispute Notice," please state your name, account, contact information, facts, and demands. Unless otherwise agreed in writing, the negotiation period will be no less than 60 calendar days.
10.3 Arbitration Mechanism
If the parties fail to resolve the dispute during the above negotiation period, either party may submit the dispute to the Singapore International Arbitration Centre (SIAC) for arbitration in accordance with its then-applicable rules. The arbitration shall be conducted on an individual basis, and class, representative, or consolidated arbitrations are not permitted.
10.4 Exception for Intellectual Property Protection
In cases involving the actual or potential infringement, misappropriation, or malicious attack on copyright, trademark, patent, trade secret, database rights, or other intellectual property rights (e.g. hacking, spoofing location), either party (Company or User) may apply directly to a court of competent jurisdiction for an injunction or other equitable relief, which shall not be subject to the arbitration clause above.
10.5 Waiver of Class Action Rights
Unless otherwise required by applicable law, both you and the Company agree to submit claims or complaints only in your individual capacities and not as a plaintiff or class member in any collective, representative, or class action. No arbitrator may consolidate more than one person’s claims or otherwise preside over any form of a collective or class action. If this class action waiver is deemed unenforceable, the arbitration clause as a whole shall be rendered invalid, and the dispute shall be resolved by a Singapore court applying Singapore law.
10.6 Special Provisions for US and Canadian Users
If you are located in the USA or Canada, this section also applies to you. Disputes with the Company that cannot be resolved by negotiation may be handled under the American Arbitration Association (“AAA”) Consumer Arbitration Rules, before a neutral arbitrator in your place of residence. Governing law is your local jurisdiction. Within thirty (30) days of accepting this Agreement, you may send a written notice to , stating your intent to "Opt Out of Individual Arbitration and Class Action Waiver." Otherwise, you are deemed to have waived this right. Small claims court proceedings are also permitted.
10.7 Statute of Limitations
Any dispute, arbitration, or legal action arising from use of the Company's products and services must be initiated within two years from the date of the event. After this period, courts have the right to refuse to hear the case.
10.8 Emergency Relief
In cases involving data security, intellectual property, or platform security emergencies, either party may seek immediate injunctions or evidence preservation from courts in Singapore or the user's/Company's place of registration or residence.
10.9 Severability
Even if some dispute resolution provisions in this section are found invalid or unenforceable, the validity and enforcement of the remaining provisions of this section and this Agreement are not affected.
11.1 For any inquiries or complaints regarding this Agreement or the Services, please contact us as follows:
11.2 We will process and respond to your inquiries within 15 working days after receipt. For complex or significant complaints, the processing time may be reasonably extended depending on the circumstances.
This Agreement constitutes the essential legal document between you and LAN‐BRIDGE COMMUNICATIONS PTE. LTD. regarding your use of Chiao! and related services. Please read and fully understand all provisions. If you have any questions, you are welcome to contact us at any time.
Company Name: LAN‐BRIDGE COMMUNICATIONS PTE. LTD.
**Contact Email: **
Website: chiao.app
Last Updated: July 18, 2025